Reference

Terms & Conditions For Your neo99 Account

Our Terms & Conditions set the rules for opening, using and closing your neo99 account, including access to Live Baccarat Salon and local wallet routes.

Account access rulesWallet verification termsPolicy change noticesIndonesia access wording
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neo99 Terms & Conditions For Your neo99 Account
TERMS HELP PATH

Get Help With Account Terms

A clear contact path helps when a Terms & Conditions question affects your account or wallet status.

Account access If phone verification blocks account access, contact us with the registered phone detail and the wording shown on screen. We can compare the access state with the Terms & Conditions and explain which account step still needs completion.
Wallet status For DANA, OVO, GoPay or QRIS questions, send the payment receipt reference rather than your wallet password. We use that reference to check whether the wallet route matches the account terms and whether another verification step is needed.
Policy questions When a clause about access, account closure or policy changes needs clarification, quote the relevant sentence in your message. We will keep the answer tied to Terms & Conditions instead of directing you to unrelated lobby details.
ACCOUNT RECORDS

How We Handle These Conditions

Terms & Conditions work best when account records and policy changes are handled consistently.

Account details

We use the account information you submit to apply the Terms & Conditions, confirm phone verification and connect payment records to the correct account. Keep your name and contact details current so an access or wallet question can be checked without confusion.

Cookie choices

Cookies may help remember your session and the policy version shown during an account visit. Your browser controls whether cookies are stored. If changing that setting affects access, the site may ask you to confirm the account step again.

Login security

You are responsible for keeping login details private and for checking that your device is yours before entering them. We will not ask you to disclose a password or one-time code when handling a Terms & Conditions request.

Payment records

A DANA, OVO, GoPay or QRIS receipt can help us match a wallet action to your account. We use the reference for status checking, not as permission to bypass the verification and account conditions shown on the site.

Record retention

We retain account and policy records for the period needed to operate the account, resolve payment questions and apply applicable legal requirements. When you ask about a retained record, identify the account and the date so we can locate the correct entry.

Change requests

To request a correction to your account information or ask how a policy record is handled, contact support through the account help path. Describe the requested change clearly; we may need phone verification before updating or disclosing account details.

Terms & Conditions Questions Answered

These Terms & Conditions answers address the account questions you are most likely to ask before opening access from Indonesia. We cover eligibility wording, phone verification, wallet records, policy changes, account closure and requests about stored information. If your situation is not covered, contact us with the specific clause and account step involved.

They set the rules for account creation, phone verification, lobby access, wallet records, security and policy changes. Access depends on local law. You should read the current Terms & Conditions before opening an account and check them again when we publish an updated version.

Yes. Clear phone verification is required before account access. Enter your own current number and keep the verification code private. If the step does not complete, contact support with the message shown on screen so we can explain the relevant account condition.

The terms require payment activity to use a method displayed in your account and to match the account record. For DANA or QRIS, keep the receipt reference available. We may use it to check status, but it does not replace account verification.

We may update the Terms & Conditions when account, payment or access wording changes. The current version is presented through the site. Read the updated text before continuing, especially if the change affects phone verification, wallet status or account closure.

Pause the account step and contact support with the exact clause or screen message. We can explain whether the issue concerns identity details, phone verification, payment matching or local access. Do not create another account to bypass a condition or security check.

Contact support through the account help path and state the information that needs correction. We may ask for phone verification before making a change. Include the account detail and requested correction, but never send your password or one-time verification code.

Send a support message that names the account and the record or policy clause you mean. We can explain how account, payment and policy records are handled, including the reason they may be retained for account operation, issue resolution or legal requirements.

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